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updated on April 28, 2020
 

The Gardener hopes that you are healthy, safe and dealing with the current situation as best as possible.

With the increased public safety measures in place to protect against the spread of COVID-19, The Gardener has taken proactive measures to remain operational, while mitigating public health risks associated with the virus.

We want our valued customers and prospective clients to know that The Gardener is taking the situation we are all in very seriously and place the health and safety of our staff and clients first and foremost. We will continue to monitor and react quickly to stay safe and stay open. Based on this we will continue the Spring season as planned and we will continue to provide our essential services in a safe, healthy & reliable manner where possible.

Using your outdoor space will be critical to you this spring/summer. We understand this and we will remain at your service.  If you require an estimate for any landscape services please fill in the Estimate Request form with confidence. We can provide estimates for most services in a safe contactless method, please provide your email address so we can send your prices quickly and safely. If we have questions we will contact you so we do not have to knock on your door 

Our usual service methods and technology allow us to provide our services with no physical interaction or contact with customers. Our services are approved for continuation and we have taken additional measures to ensure the health and safety of our customers and employees.

Here’s what you can expect from us:

1. Once service starts, we will avoid personal interaction with clients. We have trained all employees to observe proper social distancing when interacting with all clients and other staff. The specific training that staff have completed also includes hand washing, symptom monitoring and other pertinent topics. Please accept a friendly wave or hello from a safe distance. Everyones health is our top priority!

2. We will be doing everything possible to not use paper for client contact and will not leave any unnecessary notices at your home.

3. All customer service staff are working remotely & safely, and as efficiently as possible. Please know we are trying our best to give you the same level of service you have come to expect however, home based connections are sometimes not as good as the office we normally use So please be patient. We have web based infrastructure and advanced communication tools in place, rest assured, we have you covered.

4. Our trucks will start and stop their day using a staggered timeframe, staff will travel to and from worksites safely and properly distanced and with no physical interaction with co-workers.

5. All staff will be instructed to self monitor for symptoms and stay home if necessary.

6. If you choose we can disinfect your gate handles after we complete our work using a soapy disinfecting liquid.

7. If you are lonely during this unprecedented situation rest assured we are here. If you need to talk to someone to brighten your day please call us.

On behalf of all Gardener franchise owners and staff across Canada and in your community, we extend the best health wishes to you and your family. We will strive to deliver service excellence as we all pull together to work through this period of uncertainty to minimize any service disruption. Please be patient as our efficiency has been reduced due to staff restrictions, increased time to disinfect equipment & vehicles and the use of PPE.

Stay safe, stay healthy and stay positive. Together we will get through this.  Thank you for your continuing business and support!

Regards,

David Jones
Vice President
The Gardener

What People Say

  • Curb appeal helped make a quick sale!

    Thank you for your team’s quick response time and speedy efforts in getting the yard at my property looking so tidy and giving it amazing curb appeal with the new garden and flowers. The property showed to perfection in the photos and in person, and we received many positive comments. We will recommend you to everyone we know in Peterborough! Thank you!

    Andrea Strano,
  • The Gardener Landscaping team did an amazing job on our front porch, stairs and driveway.
    We are very happy with the results and highly recommend them. Fiona is very professional and we really appreciated her ideas and design. Thank you Gardener Landscaping!

    Janice R. Burlington

    Curb Appeal,
  • Perfection!
    Very satisfied with the thorough and professional job. Even when I ask for specific extras – they go above and beyond. I highly recommend them!

    Glenda F.,Calgary , AB
    07/27/2017
View All Testimonials

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